Full Service IT Support

DataVise provides a Full Range of IT Support to include:

  • On-site, Remote Support
  • Network Support
  • Server Support
  • Cyber Support

On-site Support

We provide Help Desk Technician (Level 1) with a capability to directly connect with and control the customer device. If the remote technician is unable to resolve the issue the Trouble Ticket is elevated to Level 2 Support.

The dispatched Level 2 provides support from a technician who is thoroughly familiar with all the hardware and software at the customer site. The dispatched technician has a full range of test equipment able to identify common failures and issues. Should the Level 1 technician be unable to resolve the issue the Trouble Ticket is elevated to Level 3.

The Level 3 support technical is very experienced with the configuration of specialized hardware and software at the customer site. Alternatives such as changes of hardware, reload of software will be accomplished so that customer productivity is not further compromised.

Failure to resolve Level 3 Trouble Tickets are generally referred to the OEM.

All Network and Server Support is immediately referred to our Customer “Red Team” that has the specialty skills to efficiently and effectively resolve the problem.

All Cyber Issues will be immediately referred to the Cyber Team to be resolved on-site.

Remote/Off-site Support

The Remote Help Desk Technician (Level 1) will combine personal skills with a capability to directly connect with and control the customer device. If the remote technician is unable to resolve the issue the Trouble Ticket is elevated to Level 3 Support for on-site resolution.

The Level 3 support technical is very experienced with the configuration of specialized hardware and software at the customer site. Alternatives such as changes of hardware, reload of software will be accomplished so that customer productivity is not further compromised.

Failure to resolve Level 3 Trouble Tickets are generally referred to the OEM.

All Network and Server Support is immediately referred to our Customer “Red Team” that has the specialty skills to efficiently and effectively resolve the problem.

All Cyber Issues will be immediately referred to the Cyber Team to be resolved on-site.

Support Pricing

Our flexible and cost efficient pricing model allows the customer to select a Firm-Fixed Price Model or an hourly rate. Contact us for a discussion of what is best for your situation.